Also known as: billable time, chargeable hours
Billable hours are time entries that can be invoiced to a client. The distinction separates client-funded work (strategy, design, implementation, meetings with the client) from work that supports the business but is not charged (internal admin, team meetings, training, business development).
Where you'll see billable hours in day-to-day work inside Helm.
In Helm, every time entry is marked billable or internal at entry, with per-project rate configuration. Billable time flows directly into invoices. There's no separate timesheet reconciliation step. The Operations Manager agent flags days with suspicious billable capture (weeks with unusually low hours) and prompts for missing entries before invoicing.
Concepts that show up in the same workflows and reports.
Common questions and honest answers.
Anything the client has agreed to fund: client-facing work, meetings with the client, deliverables, and work scoped in the SOW. Internal work (team standups, internal training, BD calls) should be tracked separately for utilization analysis even if you don't bill it.
Yes. Helm time entries can be re-categorized until invoiced. After invoicing, entries are locked.
Yes, with rare exceptions. Client-facing time is billable work. Most services businesses under-bill it because they haven't built the discipline of tracking it. Helm's timer and agent-assisted gap detection close that gap.
Helm is the AI work platform where these concepts stop being theory and start being your Monday morning.